How to Make Sure Your Diet Free ... At Last! Health & Lifestyle Newsletter gets through your ISP's Anti-spam filters

So that you can be sure to receive your monthly issues of the Diet Free ... At Last! Health & Lifestyle e-newsletter,  please read this page.

Because of the increase in spam emails, Internet Service Providers (ISPs) and mail services (such as Hotmail) use filters to protect their customers from receiving span in their email inboxes.

It is unfortunate that the increase in spam emails have forced ISPs and mail services to use these filters to control the amount of spam that gets through, but the problem is when these filters stop you from receiving emails you want to get, such as this newsletter.

We apologise for having to inconvenience you like this, but unfortunately the spammers leave us no choice.  It is important that after you subscribe to our newsletter, you take a few minutes to add us to your ISPs "whitelist" so that you will actually receive the newsletter.

Even if you do receive your newsletter or email, it's still a good idea to "whitelist" us because filtering software is unstable. What it accepts today, it might reject tomorrow.

To make sure that our newsletter or e-mail is not deleted or filtered into a "junk" or "bulk" folder, please add the following domain to your list of trusted senders/your address book/contact list (in your e-mail software and anti-spam software) and to your ISP/mail service's "whitelist"...

There are actually 3 steps you have to follow to "whitelist" our email address so that you can receive legitimate emails from us:


1. Add our email address to "Whitelist" Us in your computer's Email Program (eg. Outlook, Eudora, etc.)

Put our e-mail address ( into your e-mail program's Address Book and any "approved senders list" or "whitelist" it uses. This will help to get the newsletter through the mail filters.

Most e-mail software now has both built-in spam-filtering and whitelisting features. You can also create your own special filters to accept and file incoming e-mail, and to trash other ones. See your software's help menu for information about spam filters, whitelisting, and creating your own filters, so that you can program your software to accept mail from


2. Add our email address to "Whitelist" Us in your computer's Spam Filter Program (eg. Norton Antivirus Spam checker)

If you are using third-party spam filter software on your computer (eg. Norton Antivirus Spam checker) to augment your e-mail software, please also program that filtering software to accept emails from

Either add to some kind of a white list (or a "good list" or similar name), or click to indicate that mail filtered into a "Junk" folder is not junk -- all systems follow similar patterns, but the names may change. It is usually pretty straightforward, but you may need to search the software's Help menu for a bit of direction.

NOTE: Since the e-mail software-and-filter on your computer is the very end of the line, our newsletter may be filtered out before it even gets to your computer. If you don't get e-mail that you are expecting, your ISP or mail service may be responsible.


3. Add our email address to "Whitelist" Us with your ISP (Internet Service Provider) or Mail Service (Hotmail, Yahoo mail, etc.)

Increasingly, Internet Service Providers that deliver your email and mail services (eg. Hotmail, Yahoo) are using filtering systems to try to keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive. Even worse, they often do not tell you what they have filtered out, so you never know whether a legitimate email has been deleted.

Please do not blame your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes frequently do happen.

Here's how to add to the "whitelist" of your ISP or mail service. Below you will find the procedures for a few of the more common ISPs.  If your ISP is not among this list, please contact them if you are not able to figure out how to proceed.



Whitelisting Internet Service Providers (ISPs)


Place in your Address Book. Check AOL help for details, if necessary.

Different versions have different features. For example in version 7.0, go to Keyword Mail Controls -- after you select your screen name and left-click on "Customize Mail Controls For This Screen Name," enter the above domains in the section "exclusion and inclusion parameters."

For AOL version 8.0, select "Allow email from all AOL members, email addresses and domains." Then left-click on "Next" until the Save button shows up at the bottom. Left click on "Save."

If Spam-blocker is enabled and if the e-mail message is legitimate and was screened as spam, forward the original message as an attachment to

Your Graymail folder contains all possible spam e-mail. The Graymail folder shows up on the Spam Control page only after you activate the "Filter" option. Before you activate that option, there is no Graymail folder.

Once you have enabled the Spam Control feature, they have created an e-mail addresses for you to send your feedback. If you receive e-mail identified as <> and it is not spam, please send that information to

You must opt-out of MailGuard to receive e-mail from us. Once it is received forward it (with full headers) to to have whitelisted.

Other ISPs

Each ISP is a little different, but the idea is the same. ISPs usually provide help or instructions about whitelisting. But...

If you can't find how to add our email address to a whitelist, call or e-mail your ISP's tech support or and specifically ask how you can be sure to receive all e-mail from



Whitelisting Mail Services

Hotmail or MSN

Place the above-listed domains on what they call your Safe List. The "Safe List" can be accessed via the "Options" link, situated to the far right of the main menu tabs.

NOTE: Hotmail's "safe list" often does not work.

Login to your e-mail account and click on Services in the left-hand Navbar. You can Whitelist there.

To configure your personal white list filters, please follow these steps:

Determine what you would like done to the messages that match one of your filters. This generally fits into two categories, Override or Exclusive.

If you choose to delete all mail that does not match your White List, this mail cannot be recovered later.


Yahoo! Mail

If our e-mail is filtered to your 'bulk' folder, open the message and click on the "This is not spam" link next to the "From" field.

You can also create a "filter" at Yahoo that sends your e-mail into your Inbox and not the Junk/Bulk Mail folder. Here's how...

1) Open your Yahoo e-mail. Left-click on "Mail Options" (right side of your screen). In the right hand column, under "Management," left-click on "Filters." And then, left-click on "Add Filter."

2) Call this filter "Diet Free At Last! Health & Lifestyle e-Newsletter".

3) See where it says... "if all of the following rules are true ..."? Go to the top row labeled "From header," choose "contains" in the drop-down menu and type in "".

4) At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:"

5) Finally, left-click on the "Add Filter" button.


Other Mail Services

Each mail service is a little different, but the idea is the same. If you can't find how to add to a whitelist, try adding to your address book, or moving our newsletter message from the Junk folder to your 'inbox' or forwarding the message to yourself (if you're getting it at all, that is).

If e-mail continues to be filtered out, call or e-mail your mail service tech support or and specifically ask how you can be sure to receive all e-mail from


Sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the good ISPs and responsible mail services to stop spamming, and find a way to let you receive the mail you want to receive!

Thank You
Diet Free ... At Last! Customer Support.

P.S.   Naturally, once you have verified that the our domain is whitelisted, it's too late to receive the actual e-mail -- it has already been deleted by your mail service or filter. So please send an e-mail to  and tell us which e-mail you did not receive. Include...

We will re-send your e-mail in a jiffy. If you don't get that e-mail, simply switch to a more customer-focused ISP or mail service who deserves your business.


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